After the first step
Build and care
Fixed price. Paid by milestone.
Build
A fixed-price build in milestones, with written acceptance criteria.
Build: fixed price, milestone payments, written acceptance criteria. Changes are priced separately.
Handover includes repository access, credentials transfer and operating instructions.
Fixed price, agreed in writing before we start.
Care
A monthly care plan and a one-page Value Report.
Care plan: maintenance, monitoring of what the plan covers, AI operations, a usage cap or API cost pass-through, and a one-page Value Report every month.
Every launched system is on a care plan, or the handover states in writing that support is excluded.